Shipping Policy 「targeting the US market」

Thank you for shopping at Southlake Gifts! We know you have celebrations await and our goods are the last pieces of the puzzle to be put into place. For your reference, please kindly check our shipping information below:

Process & Shipping Time

Day/Time Order was Placed

Begins Processing

(Mon-Fri) before  6 pm EST

following business day

(Friday) after 6 pm EST

following Monday

Weekends & Holidays

DO NOT process over the weekend & holidays


Processing time is the period from when the order is placed to when it leaves our warehouses in Boston, MA or Seattle, WA. We would encourage you to account for this estimated lead time when planning your delivery options.

Shipping Method

Typical Processing Time

+ Shipping Time

3 Day

(24-48 hours)

+ (3 - 4 business days)

2 Day

(24-48 hours)

+ (2 - 3 business days)


(24-48 hours)

+ (1 - 2 business days)

Priority Mail

(24-48 hours)

+ (5 - 7 business days)


Some shipments may be delayed as the restocking process has been postponed due to current circumstances. Please note that the delay may take up to 3-7 days from the estimated delivery date at checkout. We apologize for any inconvenience and thank you for supporting us!


Track Your Order

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Risk of loss with respect to the products in your order is transferred from Southlake Gifts to you when your order is delivered to you. This transfer of title does not affect our returns policy.

If you need any further help regarding the shipping process, please contact our customer service at


*Orders for personalized favors require up to 7 business days of processing time. Personalized items are not returnable or exchangeable.